Simplify Capacity Planning with a new App from ClickSoftware
Planning capacity requires a balance between cost and service levels. Service levels must be met with a firm commitment or customers will quickly turn to the competition. Using the Capacity Planning App, service companies can:
Automatically plan the right capacity levels
Balance capacity between meeting SLAs
and maintaining operational efficiency
Maintains capacity based on recent changes, including:
field resources' skills
field resource availability
Create a realistic plan by using true simulation
Run simulated scenarios to see how it will impact your SLA
Inject the planning results directly into ClickSchedule
The Capacity Planning App is now available to all ClickSchedule users via the ClickAppStore!
How is Truth Based Appointment Booking Different from the Bucket Approach?
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Behind the Scenes:
Unraveling the Magic of Capacity Planning
This unique guide will walk you through a step-by-step discovery of what really goes into capacity planning—helping you make sense of this complex concept—and offers some best practice guidelines.