Shawn McEwen, Business Development, Sybase, an SAP CompanyEnterprise information is now on the move, as mobile workers use smartphones and other mobile devices to stay connected and productive in and out of the office. With the proliferation of mobile devices enterprises need to prepare themselves to manage personal and corporately owned devices. IT departments are responsible to keep all mobile devices connecting to the enterprise secure and the devices application managed.
Nicholas McQuire, Research Director, Enterprise Mobility Strategies EMEASmartphones, now surpassing PC shipments worldwide, grew 83% in Europe in 2010. With mobile working growing 7%+ each year and close to half of Europe's workforce classified as mobile, IT departments are recognizing that mobility, including the use of personal devices and applications such as smartphones and tablets, is becoming strategic . While strategic enterprise mobility may exacerbate complexity and risk for some, for most, it will be a huge force of competitive advantage over the next 5 years due to the improved collaboration and business agility, process improvement, innovation and employee satisfaction it drives. This session will overview the enterprise mobility landscape today and provide insight regarding what it means for future workforce management strategies, covering important pillars of the market from a customer perspective including mobile management and security, consumerization of IT, device trends and enterprise mobile applications.
Lessons Learned from the Field - Successfully Optimizing Mobile Workers
Sarah Howland, Editor In Chief of Field Technologies Magazine
Join Sarah Howland, Editor In Chief of Field Technologies magazine as she shares valuable insight gathered from end users, analysts and vendors in the field service space around optimizing your mobile workforce. Field Technologies Magazine has identified a number of field technology categories to take a closer look at; from handhelds and tablet computers to fleet management and field service automation software. This session collects a wealth of insight from industry experts, including the must- have features and functionality for each field technology and identification of top mistakes companies commonly make during deployment with advice for you to avoid making these same mistakes during your deployment. Featuring real life examples of how these field technologies are being used to deliver measurable business benefits; this session is a must attend for anyone looking to understand the technology options that are available to help optimize your mobile workers or researching and deploying field technologies within your organization.
Advice From Mobile Experts - Strategy, Preparation and Implementation
Kevin Benedict, Mobility Analyst and SAP Mentor
Kevin Benedict has interviewed more than thirty mobility experts and asked them for advice on a number of important areas in enterprise mobility. In this session, he will be sharing their advice and recommendations for best practices.
Benedict is a mobile and M2M (machine to machine) industry analyst, enterprise mobility consultant, blogger and SAP Mentor volunteer. He is active in SAP's blogger program and session leader at many SAP events. He is a popular enterprise mobility consultant, writer and speaker on subjects related to the mobile enterprise.
Register for the Virtual Mobility Summit here.
mobile strategy based on understanding unique business requirements matched with the best in class mobile technology. Shawn holds a degree in Arts and Science from Conestoga College, Waterloo, Ontario.
HTML5: why, when, how...
Gil Bouhnick, Director of Mobility Solutions, ClickSoftware
Today, organizations are experiencing a shift from traditional mobile devices such as BlackBerries and even Windows Mobile to newer platforms dictated by their employees. Mobile consumers are now using: iPhones, Android smartphones, and iPads, all looking to use their personal devices, habits and knowledge – for work purposes. Device agnostic solutions and zero footprint applications, are now a must. Together with all the changes, new platforms and devices, and the fact that more people are using mobile devices these days and looking to perform most of their work activities "on the move", HTML5 is becoming a star as it seems to fit perfectly to the requirements and the actual needs.
This session will walk participants through the evolution of HTML5, the need in the market for a cross functional platform, the state of HTML5, how ClickMobile leverages HTML5 technology, and the future of this increasingly popular web technology.
Analytics in Mobility: The ClickMobile Dashboard
Hadar Shafir, Product Manager, ClickSoftware
Providing the right analytics to the right individuals within an organization is key to maximizing the benefits you gain from a mobility solution. Each individual role needs a unique set of data to help them improve performance and make informed decisions.
Employees in the field need widgets showing personal KPIs, supervisors rely on reports of activities (KPI's on a higher level) as well as push alerts, and executives depend on push reports such as daily trends, weekly performance, and red flags. This presentation focuses on the key mobility analytics you need to optimize your service organization and how to easily get them in the hands of the people who need them.
Saul Sherry, Editor, Service Management, United Business Media
The New Era of Mobility: A Platform to Empower Every Mobile Workforce
Mike Karlskind, Vice President of Service Optimization Strategies, ClickSoftware
Mobility in the business context has arrived with a vengeance felt by every CIO and IT director – from every direction. Most companies entered the mobile world with clear intentions, to eliminate the paper, inaccuracies, and delays associated with work in the field (e.g. technicians, inspectors, emergency personnel). The deployments of this “new” technology required significant software development, re-training much of their workforce and strict limitations of who could have, use, and control a mobile device. While we have all been witness to the rapid expansion of mobile devices and the technology that runs on them, converting our experiences as a consumer into a business carries entirely different requirements – and more than a mobile application – a “platform”.
Users and departments each have their own requirements- for this functionality and that, on this device and that. But when we look at the requirements of the enterprise as a whole, we see that a salesperson, an executive, a field technician, and even the customers all have the need to see much of the same information about the customer profile and their assets or products. Further, all of their interactions with the customer are, or should be intertwined to enable the recently popular “360 degree management” of a customer. The mobile requirements of individuals, viewed as a whole operation show the necessity for a platform in which the “mobility” part is commoditized, and there is workflow management, business policies, and intelligent information sharing behind the scenes. The vision and reality of such a platform will highlight the opportunities and challenges for IT executives in a new era, in which every mobile workforce can be empowered, without consideration of their location.
The Value of Mobile Solutions In achieving Successful Service Transformation
Steve Downton, Joint Managing Partner, Downton Service Management Consultants
Is a presentation which will consider the important role that mobile solutions performs in companies successfully achieving a service transformation. This role includes generating improved communications to more effectively support customer interface staff. The essential requirement of mobile solutions is to provide the foundation of new and low-cost service delivery models and support remote solutions to provide a more effective response to customers while delivering considerably more value than simply a fast fix.
Steve works with all types of service companies and has been benchmarking the service industry since the early nineties. From the benchmarks and his assignment work he has published significant research throughout this period,
including a book entitled "Service economics" which comments on trends and their impact on the service industry. Currently he is undertaking further research into how companies are overcoming the numerous challenges of service transformation, and is working on assignments with a number of companies to successfully implement innovative mechanisms to provide profitable results.