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Field Service 2016: Strengthen the Team and Bond with Your Customers

This report explores the impact the field team has on the customer, as well as the rest of the organization, when it comes to delivering value through service resolution.

  • Field service doesn't end when a schedule is set; it is an on-going relationship which requires the entire team to work together to solve the customer's problems.
  • More than half of 'Best in Class" field teams have prioritized investment in mobile tools to provide the field team with better access to information.
  • Excellence in the field depends on a highly skilled and engaged team. The technicians are in fact the front line of service. And they need to be equipped with both the tools and the skills necessary to perform in critical environments.

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